Hayley has been accessing the Forwards Employment Service for about 5 months. She showed an interest in customer service, so with the help of her job broker, secured a 2 week work experience placement at Waitrose, where she is able to develop her organisational and problem solving skills. Hayley is a very social individual, but finds it nerve racking when meeting new people. This role has given her insight to the world of retail and increased her ability to communicate with customers. This placement has ascertained for Hayley that she would like a paid role in a similar setting, and so is continuing to access the Forwards Employment Service to achieve this.